shipping and returns
Shipping & Returns Policy
Last updated: 25 Nov 2025
At CurioSilk, we want your shopping experience to be smooth, transparent, and stress-free. Below you’ll find everything you need to know about our shipping process, delivery times, and return policy.
📮 Shipping Information
Australia (Domestic Shipping)
Standard Shipping: 3–8 business days
Express Shipping: 1–3 business days
Orders are dispatched within 1–2 business days.
International Shipping
We proudly ship our silk products worldwide.
Standard International Shipping: 7–21 business days
Express International Shipping: 3–7 business days
Delivery time varies depending on your location and local postal service.
Customs duties or taxes (if applicable) are the responsibility of the customer.
You will receive a tracking number as soon as your order is shipped.
📦 Order Processing
All orders are processed Monday–Friday.
Orders placed on weekends or public holidays are shipped the next business day.
Any delays caused by couriers, customs, or weather are outside our control, but we will always assist you in tracking your parcel.
↩️ Returns & Exchanges
Your satisfaction matters to us.
✔ Eligible Returns
We accept returns for:
Incorrect item received
Faulty or damaged products
Unopened and unused items in original packaging
(Returns must be initiated within 30 days of delivery.)
❌ Non-returnable Items
Opened or used silk items (for hygiene reasons)
Sale items
Gift cards
📌 How to Request a Return
Email us at support@curiosilk.com