Shipping & Returns Policy

Last updated: 12 October 2026

At Curio Silk, we want shopping with us to be simple and transparent. Here's how shipping and returns work.

📮 Shipping

We ship across Australia and internationally. Available shipping options, costs and estimated delivery times for your address are shown at checkout before you pay.

• Every order is shipped with tracking. You'll receive your tracking number by email once your order has been dispatched.
• Orders are processed Monday to Friday, excluding public holidays.
• Delivery times are estimates. Delays caused by couriers, customs or weather can happen, and we'll always help you follow up on a late parcel.
• For international orders, any customs duties or import taxes are the responsibility of the customer.

↩️ Returns & Refunds

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or isn't what you ordered, contact us and we'll fix it with a replacement or refund, and cover the cost of any return postage. This applies to all items, including those bought on sale.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind

We're happy to accept change-of-mind returns within 30 days of delivery, as long as the item is unused, unopened and in its original packaging. Return postage for change-of-mind returns is paid by the customer.

For hygiene reasons, we can't accept change-of-mind returns on silk items that have been opened or used. Items bought on sale aren't eligible for change-of-mind returns. Neither of these limits affects your rights for faulty or incorrect items.

How to request a return

1. Email support@curiosilk.com with your order number and the reason for the return. For faulty or damaged items, please include a photo.
2. We'll reply with return instructions. Please don't send items back before contacting us.
3. Once we've received and checked your return, we'll process your refund to your original payment method and let you know by email.

Questions?

Email support@curiosilk.com and we'll be happy to help.