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Frequent Asked Questions
What is mulberry silk?
Mulberry silk is the highest-grade silk in the world. It’s ultra-smooth, hypoallergenic, breathable, and gentle on skin and hair.
Are your silk products real silk?
Yes — all CurioSilk products are made using 100% pure mulberry silk, OEKO-TEX certified.
What is your return and exchange policy?
Change-of-mind returns are accepted within 30 days of delivery for unused, unopened items. Faulty or incorrect items are always covered. See our Shipping & Returns page for full details.
How long does shipping take?
Delivery times depend on your location. Shipping options and estimated delivery times are shown at checkout, and every order is tracked.
Do you ship internationally?
We ship Australia-wide and internationally.
How can I track my order?
Once your order ships, you’ll receive an email with your tracking link.
What should I do if my item arrives damaged?
If your product arrives damaged we will replace it immediately. Please email us a photo within 48 hours so we can organise a replacement ASAP.